In This Unit, you will learn how to use basic MS word function and features to produce business documents, letters, etc. This is a essential skill in this computer world, to maintain effective communication and support in business management.

In This Unit, you will learn how to use basic MS Excel application, function and features to produce business  related form, list, manage business data, calculation, etc. This is a another essential skill in this computer world, to main effective communication, clear records and support in business management.

Since accounting deal with mostly numbers and calculations, this units will prepare you with basic mathematics skills that need in accounting matters.

The workbook is designed to be instructor led or self-paced with students following a set sequence of exercises in this book. Also step by step instructions are incorporated in each topic to assist you in learning.

Learning Objective:

o   Understand the difference between ethics and morals

o   Understand the value of ethics

o   Identify some of your values and moral principles

o   Be familiar with some philosophical approaches to ethical decisions

o   Identify some ways to improve ethics in your office

o   Know what is required to start developing an office code of ethics

o   Know some ways to avoid ethical dilemmas

o   Have some tools to help you make better decisions

o   Be familiar with some common ethical dilemmas

This unit will help you gain skills in:

o   Identify ways to establish links between excellence in customer service and your business practices and policies.

o   Develop the skills and practices that are essential elements of a customer service-focused manager.

o   Recognize what employees are looking for to be truly engaged.

o   Recognize who the customers are and what they are looking for.

o   Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.